Internal Design Commentary
‘Talk me through it’
As a designer, it’s important that you’re able to share and articulate your visual design ideas with clients in an appropriate and meaningful way. It may not be a formal presentation or pitch, it could be sharing assets through Basecamp or a test URL and following up with a Skype call or additional notes. You should take this opportunity to ‘pitch’ your ideas with belief and conviction and talk confidently about what you’ve done and ensure it’s clear that you’ve made informed design decisions. When a client asks, be ready to answer the question ‘Talk me through it’.
If pitching or sharing your design ideas formally is part of your job or something you’re used to then story telling is a must and you may be more articulate than many, but a lot of designers work less formally with their clients, particularly freelancers. It’s so important to tell a story, say why you’ve made the decisions you have and enter thoughtful discussions about why your ideas look the way they do.
I’ve been through the initial design sharing process with clients many times and along the way I’ve developed an interesting little trick to inform my approach. In the early days I would often enter into discussion armed with a sense of ‘it just feels right’ but no discerning story to tell. That’s not to say my ideas were poorly judged, I just hadn’t ‘recorded’ my thought processes that informed my decisions. I was under prepared and couldn’t react to some of my clients’ questions.
So how do I explain my ideas to my clients? Perhaps a better question, initially, is ‘How do I explain my ideas to myself?’ If you can do that then you’ll have a much stronger story to tell your client.
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